
Error Messages
52
11 Client time-out waiting for
response
12 Declined Check the credit card number, expiration date, and
transaction information to make sure they were entered
correctly. If this does not resolve the problem, have the
customer call their card issuing bank to resolve.
13 Referral. Transaction cannot be approved electronically but can
be approved with a verbal authorization. Contact your
merchant bank to obtain an authorization and submit a
manual Voice Authorization transaction.
14 Invalid Client Certification
ID.
Check the HTTP header. If the tag, X-VPS-VIT-
CLIENT-CERTIFICATION-ID, is missing, RESULT
code 14 is returned.
19 Original transaction ID not
found.
The transaction ID you entered for this transaction is
not valid. See RESPMSG.
20 Cannot find the customer
reference number
22 Invalid ABA number
23 Invalid account number. Check credit card number and re-submit.
24 Invalid expiration date. Check and re-submit.
25 Invalid Host Mapping. Error is caused by one or more of the following:
You are trying to process a tender type such as Discover
Card, but you are not set up with your merchant bank to
accept this card type.
You are trying to process an Express Checkout
transaction when your account is not set up to do so.
Contact your account holder to have Express Checkout
added to your account.
26 Invalid vendor account. Login information is incorrect. Verify that USER,
VENDOR, PARTNER, and PASSWORD have been
entered correctly. VENDOR is your merchant ID and
USER is the same as VENDOR unless you created a
Payflow Pro user. All fields are case sensitive.
27 Insufficient partner
permissions
28 Insufficient user permissions
29 Invalid XML document. This could be caused by an unrecognized XML tag or a
bad XML format that cannot be parsed by the system.
30 Duplicate transaction
T
ABLE B.1 Error Codes and the Corresponding Corrective Actions(Continued)
Error Code Error Message Corrective Action (if applicable)
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